When you have an initial assessment with us, the fee you pay for your counselling, is one of the questions asked. It costs Arise approximately £35.00 to run each session and so this is our new set fee for individual counselling and £50.00 for couples counselling.

We also appreciate that everyone's financial circumstances are different, so if these fees are unaffordable, reduced fees may be available via our access fund, following a short application form. If you are able to afford more than our set fees, we kindly ask you to consider paying a higher fee.  

Our mission is to make counselling accessible to as many people as possible. 

Payments can be made by cash, cheque or card*, or pre-paid by BACS transfer.

Arise Counselling Service is located at Jubilee Community Centre, East Grinstead.

In person and Zoom appointments are available Monday-Friday.

Appointment times will depend on availability of counsellors and your availability.

Please reach out to us via phone 07780 194351 or via the contact form on our website. A member of the team will then contact you to arrange an initial assessment. We charge a small fee of £10.00 for these assessments. 

We will then be able to assess your individual needs and preferences and let you know how long it will be for a suitable counselling space to become available. 

If you cannot make a session, we ask that you inform your counsellor or contact Arise Counselling Service through the website as soon as possible.

During the initial session, your counsellor will go through the cancellation policy; for a late cancellation (less than 48hrs) or multiple cancellations there may be a fee. If two sessions are missed consecutively without notice, or multiple sessions are missed within a two month period without due reason, Arise Counselling Service reserves the right to pause or terminate the counselling process. This is due to the high demand for counselling spaces. Once you are able to recommit to a regular time, sessions can be resumed according to counsellor availability.

The initial session is a chance for you to meet your counsellor and discuss what brings you to counselling and what you would like to gain from the counselling process.

The counsellor will go through some questions to gain some background information as well as an agreement between yourself and Arise Counselling Service, which explains the counselling relationship further.

You can either sign the agreement in the first assessment or reflect further and email the service to confirm when you are ready to start.

This is up to you! Each person discusses and designs their own counselling experience with their counsellor, deciding the focus of each session.

There is no expectation to discuss issues of faith in counselling. For some, however, personal and spiritual issues are inextricably linked and faith is an important aspect. Your counsellor will work with you in a way that is compatible with your goals and worldview.

Ideally counselling takes place on a weekly basis for a maximum of 26 sessions.

Each counsellor will regularly review the counselling process to ensure the sessions remain relevant and beneficial.

In exceptional circumstances this may be extended if deemed necessary and agreed by the client, counsellor and counselling manager .